viewer_rank int64 1 3.24k | row_index int64 0 3.24k | transcript_id stringlengths 1 54 | source_dataset stringclasses 1
value | source_zip stringclasses 1
value | source_file stringlengths 55 108 | source_bundle_domain stringclasses 1
value | source_bundle_direction stringclasses 1
value | filename_domain_hint stringclasses 3
values | filename_direction_hint stringclasses 3
values | source_label_confidence stringclasses 3
values | source_label_notes stringclasses 4
values | confidence float64 0 0.96 | avg_word_confidence float64 0.53 0.96 ⌀ | audio_duration_seconds float64 28 5.92k | word_count int64 0 12.6k | word_token_count int64 0 12.6k | words_per_second float64 0 3.29 | redaction_token_count int64 0 1.06k | unique_redaction_token_count int64 0 20 | unique_redaction_tokens stringlengths 0 281 | pii_policy_count int64 44 44 | is_empty_text bool 2
classes | candidate_score float64 -45 92 | turn_count int64 0 1.19k | agent_turn_count int64 0 456 | customer_turn_count int64 0 689 | ivr_turn_count int64 0 154 | unknown_turn_count int64 0 209 | role_inference_status stringclasses 2
values | role_inference_model stringclasses 1
value | role_inference_notes stringclasses 2
values | dialogue_text_inferred stringlengths 0 108k | text_preview stringlengths 0 500 | text stringlengths 0 73.9k |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | 1,212 | 69de9195a02e4440885a5541f078d897 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/69de9195a02e4440885a5541f078d897_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.959769 | 0.959769 | 559 | 921 | 921 | 1.647585 | 61 | 4 | [CREDIT_CARD_CVV], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION] | 44 | false | 92.005 | 73 | 7 | 10 | 55 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.46] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.60-00:27.90] IVR/System: Thank you for holding.
[00:28.08-00:33.83] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced wa... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced wa... |
2 | 2,856 | d7b316b2034f416088a6e5eca39670a9 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/d7b316b2034f416088a6e5eca39670a9_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.957595 | 0.957595 | 563 | 921 | 921 | 1.635879 | 54 | 6 | [DURATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.853 | 81 | 30 | 24 | 27 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.49] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.63-00:27.92] IVR/System: Thank you for holding.
[00:28.09-00:33.78] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced w... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced w... |
3 | 714 | 3a34cd68264f41cb8296ffc150a5674d | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/3a34cd68264f41cb8296ffc150a5674d_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.955576 | 0.955576 | 514 | 983 | 983 | 1.912451 | 73 | 5 | [DATE_INTERVAL], [DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 91.853 | 84 | 70 | 13 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.21-00:02.79] IVR/System: One for windshield replacement or two for chip repair.
[00:19.61-00:22.91] Customer: [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here.
[00:23.25-00:33.53] Customer: See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's ... | One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a winds... | One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a winds... |
4 | 584 | 2d0a8b06f3a248cf9cf3d95664e84690 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2d0a8b06f3a248cf9cf3d95664e84690_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.95289 | 0.95289 | 1,059 | 2,017 | 2,017 | 1.904627 | 126 | 6 | [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.702 | 173 | 48 | 51 | 71 | 3 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.14-00:04.24] IVR/System: All calls are recorded for quality and training purposes.
[00:23.98-00:27.52] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:27.67-00:30.32] IVR/System: Your [OCCUPATION] is currently assisting another caller.
[00:30.43-00:33.12] IVR/Sy... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... |
5 | 600 | 2e25cd82024e43acbda5821633af6ab9 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2e25cd82024e43acbda5821633af6ab9_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.946392 | 0.946392 | 507 | 1,213 | 1,213 | 2.392505 | 119 | 8 | [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 91.247 | 115 | 23 | 16 | 73 | 3 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.90-00:02.75] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.90-00:12.07] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:24.41-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? H... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? H... |
6 | 1,006 | 586121e600af43bbb80308f52c451a85 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/586121e600af43bbb80308f52c451a85_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.937155 | 0.937155 | 1,037 | 2,124 | 2,124 | 2.048216 | 161 | 15 | [CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [CREDIT_CARD_NUMBER], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID] | 44 | false | 90.601 | 185 | 49 | 42 | 94 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.50-00:03.10] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.20-00:07.38] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.50-00:09.31] IVR/System: This call may be recorded.
[00:10.94-00:13.47] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more tha... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any sty... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any sty... |
7 | 2,993 | e6595545cf204e3da427ae15d8634701 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/e6595545cf204e3da427ae15d8634701_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.935912 | 0.935912 | 401 | 1,062 | 1,062 | 2.648379 | 45 | 8 | [DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [PERSON_NAME], [TIME] | 44 | false | 90.514 | 88 | 21 | 61 | 5 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.05-00:03.95] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company.
[00:04.06-00:06.89] IVR/System: We fix your pains for quality assurance.
[00:07.01-00:08.84] IVR/System: This call may be recorded.
[00:10.46-00:13.02] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix yo... | Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I w... | Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I w... |
8 | 1,434 | 7e92ab8c72434279be9383deaf615996 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/7e92ab8c72434279be9383deaf615996_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.934452 | 0.934452 | 2,102 | 5,044 | 5,044 | 2.399619 | 364 | 14 | [DATE_INTERVAL], [DURATION], [EVENT], [HEALTHCARE_NUMBER], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL], [VEHICLE_ID] | 44 | false | 90.412 | 366 | 116 | 94 | 154 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.46-00:02.75] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.94-00:04.91] IVR/System: This call is being recorded.
[00:05.02-00:07.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:08.94-00:10.64] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [O... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I direct your call? Hi [PERSON_NAME]. I was just calling to find out how much you g... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I direct your call? Hi [PERSON_NAME]. I was just calling to find out how much you g... |
9 | 2,511 | b3b311f30ce048a098fad8d174c8cfb4_(1) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/b3b311f30ce048a098fad8d174c8cfb4_(1)_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.934039 | 0.934039 | 759 | 1,039 | 1,039 | 1.368906 | 60 | 4 | [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER] | 44 | false | 90.383 | 103 | 45 | 23 | 35 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.01-00:04.12] IVR/System: All calls are recorded for quality and training purposes.
[00:23.86-00:27.41] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION].
[00:27.56-00:30.21] IVR/System: Your [OCCUPATION] is currently assisting another caller.
[00:30.32-00:33.02] IVR/... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we'll be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we'll be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].... |
10 | 1,473 | 82cf83751f74459e8bab38aee561de72 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/82cf83751f74459e8bab38aee561de72_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.933698 | 0.933698 | 488 | 1,018 | 1,018 | 2.086066 | 69 | 6 | [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID] | 44 | false | 90.359 | 85 | 34 | 47 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.54-00:01.77] IVR/System: Thank you for calling [ORGANIZATION].
[00:01.83-00:03.99] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.18-00:07.75] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.18-00:14.57] IVR/System: Our brands are locally owned a... | Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How... | Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How... |
11 | 1,211 | 69cde6f941b34aaeabb88f585e727731 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/69cde6f941b34aaeabb88f585e727731_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.932109 | 0.932109 | 389 | 990 | 990 | 2.544987 | 35 | 7 | [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 90.226 | 79 | 45 | 24 | 10 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.94-00:05.20] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.09-00:08.62] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:08.78-00:14.36] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub en... | This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures. The last [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Hi [ORGANIZATION]... | This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures. The last [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Hi [ORGANIZATION]... |
12 | 1,763 | 9f02cfd3379d4b49933a71bc80a56fdd | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/9f02cfd3379d4b49933a71bc80a56fdd_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.931621 | 0.931621 | 516 | 1,154 | 1,154 | 2.236434 | 42 | 7 | [DURATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 90.213 | 126 | 64 | 51 | 10 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.14-00:05.47] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.86-00:07.29] IVR/System: This call may be recorded.
[00:07.38-00:09.36] IVR/System: Our prompts have recently changed.
[00:09.65-00:14... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. Press [PHONE_NUMBER] if you're checking on your order status and accounting. If you need commercial and busines... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. Press [PHONE_NUMBER] if you're checking on your order status and accounting. If you need commercial and busines... |
13 | 1,469 | 82784d3f1bd0497b9fe5b04e0869939b | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/82784d3f1bd0497b9fe5b04e0869939b_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.93464 | 0.934639 | 420 | 876 | 876 | 2.085714 | 47 | 9 | [DATE_INTERVAL], [DURATION], [INJURY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 90.137 | 97 | 30 | 37 | 28 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.26-00:02.07] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.22-00:07.09] IVR/System: If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.23-00:11.36] IVR/System: For all other services, please press [PHONE_NUMBER] and we will be ha... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME], this is [PERSON_NAME]. How may I ... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME], this is [PERSON_NAME]. How may I ... |
14 | 1,704 | 98c8085c60c540db81d138c2800cd95a | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/98c8085c60c540db81d138c2800cd95a_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.929678 | 0.929678 | 958 | 2,308 | 2,308 | 2.409186 | 113 | 12 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 90.077 | 154 | 36 | 113 | 5 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.57-00:04.03] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.22-00:07.79] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.21-00:10.12] IVR/System: Our brands are locally owned.
[00:10.29-00:14.31] IVR/System: T... | Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I. Hi. Hello. I was calling. My name is [PERSON_NAME]... | Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I. Hi. Hello. I was calling. My name is [PERSON_NAME]... |
15 | 583 | 2cf08ce8f533459d8bf7ea6992ef2ed0 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2cf08ce8f533459d8bf7ea6992ef2ed0_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.943068 | 0.943068 | 268 | 630 | 630 | 2.350746 | 50 | 7 | [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 90.011 | 58 | 24 | 23 | 11 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.94-00:05.24] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.66-00:07.09] IVR/System: This call may be recorded.
[00:07.17-00:09.15] IVR/System: Our prompts have recently changed.
[00:10.18-00:14... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and busine... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and busine... |
16 | 657 | 339775d55fab40c1bcf772a5f5b22977 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/339775d55fab40c1bcf772a5f5b22977_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.931041 | 0.931041 | 436 | 900 | 900 | 2.06422 | 46 | 6 | [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.944 | 84 | 23 | 37 | 24 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.18-00:04.28] IVR/System: All calls are recorded for quality and training purposes.
[00:23.54-00:26.54] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.68-00:27.98] IVR/System: Thank you for holding.
[00:28.16-00:33.87] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water... | All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water... |
17 | 910 | 4e1239cf21ff4f419d29751215200a97 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/4e1239cf21ff4f419d29751215200a97_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.929683 | 0.929683 | 410 | 902 | 902 | 2.2 | 75 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.854 | 80 | 36 | 36 | 8 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.61-00:05.38] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.52-00:10.31] IVR/System: For existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-0... | [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beau... | [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beau... |
18 | 47 | 04c6ca777abf4c119467b34bb2fab4e6 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/04c6ca777abf4c119467b34bb2fab4e6_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.928009 | 0.928009 | 425 | 919 | 919 | 2.162353 | 70 | 7 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.777 | 81 | 34 | 37 | 10 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.73-00:05.56] IVR/System: [OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.69-00:10.47] IVR/System: For existing accounts, property management and facility maintenance companies.
[00:11.78-00:14.36] IVR/System: For new estimates or home or
[00:15.97-00:17.88] IVR/System: for a... | [OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or for autolass replacement [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and back. Thank yo... | [OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or for autolass replacement [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and back. Thank yo... |
19 | 1,487 | 83e9def242dc4c0690dafc4d4327127a | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/83e9def242dc4c0690dafc4d4327127a_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.92521 | 0.92521 | 651 | 1,361 | 1,361 | 2.09063 | 113 | 11 | [DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL] | 44 | false | 89.765 | 128 | 50 | 20 | 57 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.21-00:02.05] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.19-00:11.36] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:11.97-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Firstion. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. ... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Firstion. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. ... |
20 | 1,622 | 8ffbe289d91f4bbb9e61b54cffa05cc4 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/8ffbe289d91f4bbb9e61b54cffa05cc4_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.925043 | 0.925043 | 535 | 1,198 | 1,198 | 2.239252 | 93 | 10 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [VEHICLE_ID] | 44 | false | 89.753 | 106 | 28 | 28 | 50 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.21-00:02.00] IVR/System: Please hold while I try to connect you.
[00:03.50-00:06.10] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:06.24-00:12.63] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00... | Please hold while I try to connect you. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed this class [OCCUPATION], this is [PERSON_NAME]. Can I help you? Hi. I need to... | Please hold while I try to connect you. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed this class [OCCUPATION], this is [PERSON_NAME]. Can I help you? Hi. I need to... |
21 | 2,585 | bb9ba3b8ea214bc192d127bd209ecac6 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/bb9ba3b8ea214bc192d127bd209ecac6_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.942709 | 0.942709 | 233 | 554 | 554 | 2.377682 | 39 | 7 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.707 | 36 | 10 | 7 | 19 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.61-00:10.31] IVR/System: [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-00:17.59] IVR/System: for auto Glass Replace
[00:2... | [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto Glass Replace [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bat... | [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto Glass Replace [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bat... |
22 | 4 | 00c68e223ea54460a78490add7b54fb7 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/00c68e223ea54460a78490add7b54fb7_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.924117 | 0.924117 | 719 | 1,586 | 1,586 | 2.205841 | 116 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.688 | 141 | 38 | 57 | 45 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.66-00:04.79] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.94-00:07.66] IVR/System: Please listen as our menu options have changed.
[00:07.80-00:09.94] IVR/System: For auto glass, press [PHONE_NUMBER].
[00:10.08-... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, [ORGANIZATION] [ORGANIZATION] can do more than [ORGANIZATION] [ORGANIZATION] [... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, [ORGANIZATION] [ORGANIZATION] can do more than [ORGANIZATION] [ORGANIZATION] [... |
23 | 1,481 | 834d35b1271a45b5b716942b543bad6c | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/834d35b1271a45b5b716942b543bad6c_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.922624 | 0.922624 | 477 | 1,045 | 1,045 | 2.190776 | 80 | 9 | [DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.584 | 96 | 35 | 36 | 25 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.66-00:04.79] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.94-00:07.66] IVR/System: Please listen as our menu options have changed.
[00:07.80-00:09.94] IVR/System: For autog glass, press [PHONE_NUMBER].
[00:10.08... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For autog glass, press [PHONE_NUMBER]. For home or business glass [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help bea... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For autog glass, press [PHONE_NUMBER]. For home or business glass [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help bea... |
24 | 1,160 | 66a0fd4465b04bbea7cc936afe4bdcd6 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/66a0fd4465b04bbea7cc936afe4bdcd6_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.924328 | 0.924328 | 519 | 945 | 945 | 1.820809 | 52 | 7 | [DATE_INTERVAL], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.58 | 100 | 70 | 26 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.85-00:03.96] IVR/System: All calls are recorded for quality and training purposes.
[00:23.50-00:28.19] IVR/System: Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains.
[00:28.38-00:33.47] IVR/System: All of our [OCCUPATION] are currently assisting another customer pleas... | All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. All of our [OCCUPATION] are currently assisting another customer please down the line. I will be happy to assist you with all your glass needs. Thank you for calling.... | All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. All of our [OCCUPATION] are currently assisting another customer please down the line. I will be happy to assist you with all your glass needs. Thank you for calling.... |
25 | 1,262 | 6dedc90b9f594fcc99282cbb0e6b6185 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/6dedc90b9f594fcc99282cbb0e6b6185_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.923033 | 0.923033 | 383 | 977 | 977 | 2.550914 | 44 | 7 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME] | 44 | false | 89.562 | 94 | 43 | 33 | 18 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.49-00:01.48] IVR/System: Call from [ORGANIZATION].
[00:02.94-00:04.56] IVR/System: A great day at [ORGANIZATION] [ORGANIZATION].
[00:04.65-00:05.62] Agent: My name is [PERSON_NAME].
[00:05.70-00:07.16] Agent: Are you calling for service?
[00:07.66-00:10.88] Agent: I am, yeah. How can I help you?
[00:11.49-00:15.... | Call from [ORGANIZATION]. A great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I am, yeah. How can I help you? So I think [ORGANIZATION] just called you guys and they busted a drain at my house and they needed me to call because I'm the homeowner. To have you guys come ou... | Call from [ORGANIZATION]. A great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I am, yeah. How can I help you? So I think [ORGANIZATION] just called you guys and they busted a drain at my house and they needed me to call because I'm the homeowner. To have you guys come ou... |
26 | 177 | 20210921-132855_2104791966-all-1 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20210921-132855_2104791966-all-1_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom_or_business_service | outbound_or_unknown | low | Business-name-style filename in a combined source zip; no row-level source metadata was provided. | 0.922082 | 0.922082 | 2,098 | 5,797 | 5,797 | 2.763108 | 312 | 14 | [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.546 | 424 | 296 | 127 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.62-00:12.74] Agent: Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION].
[00:12.80-00:14.86] Agent: How are you doing?
[00:14.89-00:16.55] Customer: Good. Good to know.
[00:17.02-00:19.30] Customer: Someone was having a word with one of my [OCCUPATION].
[00:19.36-00:20.63] Customer: I'm the [OCCUPATION] ... | Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [... | Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [... |
27 | 2,173 | US_TELECOM_100_AH_(26) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(26)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.922059 | 0.922059 | 2,098 | 5,797 | 5,797 | 2.763108 | 312 | 14 | [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.544 | 424 | 217 | 79 | 0 | 128 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.62-00:12.74] Unknown: Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION].
[00:12.80-00:14.86] Unknown: How are you doing?
[00:14.89-00:16.55] Unknown: Good. Good to know.
[00:17.02-00:19.30] Unknown: Someone was having a word with one of my [OCCUPATION].
[00:19.36-00:20.63] Unknown: I'm the [OCCUPATION]... | Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [... | Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [... |
28 | 1,132 | 64bb0d23d7ab496e9f4f4313ff955204 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/64bb0d23d7ab496e9f4f4313ff955204_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.922166 | 0.922166 | 635 | 976 | 976 | 1.537008 | 66 | 10 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MEDICAL_CONDITION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.499 | 92 | 55 | 33 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.54-00:03.92] IVR/System: Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:04.25-00:07.83] IVR/System: We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy.
[00:08.21-00:09.84] IVR/System: Our brands are locally.
[00:10.34-00:14.41] IVR/System:... | Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy. Our brands are locally. Thank you for [ORGANIZATION] your source for local [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This is [PERSON_NAME], how can I... | Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy. Our brands are locally. Thank you for [ORGANIZATION] your source for local [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This is [PERSON_NAME], how can I... |
29 | 1,449 | 810e0b32007c4b998cc05583493a0ce6 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/810e0b32007c4b998cc05583493a0ce6_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.936236 | 0.936236 | 292 | 619 | 619 | 2.119863 | 74 | 9 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.495 | 55 | 15 | 15 | 24 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.26-00:02.09] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.23-00:11.44] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:23.41-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. H... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. H... |
30 | 396 | 20221221-155311_3173889788 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20221221-155311_3173889788-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.92134 | 0.92134 | 705 | 1,447 | 1,447 | 2.052482 | 151 | 12 | [ACCOUNT_NUMBER], [DATE], [DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.494 | 143 | 60 | 27 | 56 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:14.21-00:15.20] Agent: Hello, this is [PERSON_NAME].
[00:15.25-00:17.85] Agent: On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr.
[00:17.87-00:19.95] Customer: [PERSON_NAME]? Yes, it is me.
[00:20.50-00:24.55] Agent: Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION].
[00:25.... | Hello, this is [PERSON_NAME]. On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr. [PERSON_NAME]? Yes, it is me. Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION]. We just need [DURATION] [DURATION] [DURATION] [DURATION] course process. You just need to complete the third party ver... | Hello, this is [PERSON_NAME]. On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr. [PERSON_NAME]? Yes, it is me. Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION]. We just need [DURATION] [DURATION] [DURATION] [DURATION] course process. You just need to complete the third party ver... |
31 | 3,186 | fa706d1278b84a09855be2f57fa0a73b | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/fa706d1278b84a09855be2f57fa0a73b_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.921021 | 0.921021 | 692 | 1,612 | 1,612 | 2.32948 | 49 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.471 | 144 | 85 | 54 | 5 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.09-00:05.92] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:06.05-00:15.07] IVR/System: For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business.
[00:16.34-00:18.36] ... | [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business. For auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your p... | [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business. For auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your p... |
32 | 199 | 20210927-161803_5612125647 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20210927-161803_5612125647-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.921979 | 0.921979 | 488 | 967 | 967 | 1.981557 | 44 | 8 | [DURATION], [EMAIL_ADDRESS], [LANGUAGE], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.466 | 95 | 54 | 41 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:32.44-00:33.13] Customer: Hello?
[00:35.08-00:38.26] Customer: Hello? Hello, can you hear me?
[00:39.16-00:41.57] Agent: Yes, Hi, is this Ms.
[00:41.60-00:42.62] Agent: [PERSON_NAME] [PERSON_NAME]?
[00:44.27-00:45.54] Agent: This is [PERSON_NAME] [PERSON_NAME].
[00:45.59-00:46.53] Agent: May I help you?
[00:46.64-0... | Hello? Hello? Hello, can you hear me? Yes, Hi, is this Ms. [PERSON_NAME] [PERSON_NAME]? This is [PERSON_NAME] [PERSON_NAME]. May I help you? Thank you so much for your the time. Ma'am, I'm [PERSON_NAME]. I'm calling from [ORGANIZATION]. How do you do? I'm fine. What do you need? You spoke with one of my [OCCUPATION] in... | Hello? Hello? Hello, can you hear me? Yes, Hi, is this Ms. [PERSON_NAME] [PERSON_NAME]? This is [PERSON_NAME] [PERSON_NAME]. May I help you? Thank you so much for your the time. Ma'am, I'm [PERSON_NAME]. I'm calling from [ORGANIZATION]. How do you do? I'm fine. What do you need? You spoke with one of my [OCCUPATION] in... |
33 | 3,054 | ecb42a654d474a1da2b7c258b68b0ec8_(1) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/ecb42a654d474a1da2b7c258b68b0ec8_(1)_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.920363 | 0.920363 | 677 | 1,093 | 1,093 | 1.614476 | 110 | 7 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [URL] | 44 | false | 89.425 | 108 | 31 | 23 | 54 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.17-00:01.59] IVR/System: Of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:01.78-00:05.36] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:05.78-00:12.22] IVR/System: Our brands are locally owned and independently operated and they all share commitment to quality and values.
[00... | Of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for ... | Of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for ... |
34 | 1,584 | 8cfc8b44a29e475a9860090bc2d6a879 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/8cfc8b44a29e475a9860090bc2d6a879_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.925962 | 0.925962 | 378 | 818 | 818 | 2.164021 | 88 | 9 | [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.381 | 82 | 37 | 17 | 28 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.85-00:02.69] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.83-00:11.99] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:23.09-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [LOCATION]. [PERSON_NAME], how can I help you? Hi [PERS... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [LOCATION]. [PERSON_NAME], how can I help you? Hi [PERS... |
35 | 200 | 20210927-162616_5612125647 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20210927-162616_5612125647-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.919693 | 0.919693 | 446 | 1,023 | 1,023 | 2.293722 | 37 | 8 | [DATE], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.379 | 89 | 52 | 37 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.13-00:12.56] Agent: [PERSON_NAME]. Hello? Yes. Is it better now?
[00:12.73-00:15.65] Customer: That's better. I can couldn't hear you at all.
[00:15.81-00:17.32] Agent: Oh I'm so sorry.
[00:17.45-00:19.92] Agent: The call quality was good from my side.
[00:19.97-00:22.57] Customer: I didn't know that you were ha... | [PERSON_NAME]. Hello? Yes. Is it better now? That's better. I can couldn't hear you at all. Oh I'm so sorry. The call quality was good from my side. I didn't know that you were having distortion here. Okay, so as I was asking like I was not able to locate any high speed Internet account over at this location. I believe... | [PERSON_NAME]. Hello? Yes. Is it better now? That's better. I can couldn't hear you at all. Oh I'm so sorry. The call quality was good from my side. I didn't know that you were having distortion here. Okay, so as I was asking like I was not able to locate any high speed Internet account over at this location. I believe... |
36 | 1,026 | 5a94cac6f84e499b80dc007d43721443 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/5a94cac6f84e499b80dc007d43721443_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.925901 | 0.925901 | 522 | 812 | 812 | 1.555556 | 104 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID] | 44 | false | 89.361 | 93 | 38 | 51 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.21-00:03.31] IVR/System: All calls are recorded for quality and training purposes.
[00:12.70-00:15.65] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:15.71-00:16.71] IVR/System: We fix your pains.
[00:16.78-00:17.95] IVR/System: How can we help y... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Hi, I'm looking for a windshield replacement due to hail damage and I'm wondering when your soonest available is. I would ha... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Hi, I'm looking for a windshield replacement due to hail damage and I'm wondering when your soonest available is. I would ha... |
37 | 2,598 | bc817d1c59fd4e54b3b17527916af43b | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/bc817d1c59fd4e54b3b17527916af43b_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.919055 | 0.919055 | 1,432 | 2,862 | 2,862 | 1.998603 | 206 | 8 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.334 | 245 | 104 | 24 | 0 | 117 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:12.21-00:13.23] Agent: Can I help you?
[00:14.21-00:14.96] Customer: Hi.
[00:17.86-00:22.25] Customer: Hello. Yes, hi. Hi, how are you?
[00:22.43-00:24.00] Agent: Yeah, I'm great. How are you?
[00:24.73-00:26.68] Agent: Good. What can I do for you?
[00:27.09-00:32.50] Customer: Yeah, I was think I just have [DURATI... | Can I help you? Hi. Hello. Yes, hi. Hi, how are you? Yeah, I'm great. How are you? Good. What can I do for you? Yeah, I was think I just have [DURATION] couple questions about the Mr. [PERSON_NAME] company and about franchising. So am I speaking to the race? Should I talk to you about this? Yes, yes, you come to the ri... | Can I help you? Hi. Hello. Yes, hi. Hi, how are you? Yeah, I'm great. How are you? Good. What can I do for you? Yeah, I was think I just have [DURATION] couple questions about the Mr. [PERSON_NAME] company and about franchising. So am I speaking to the race? Should I talk to you about this? Yes, yes, you come to the ri... |
38 | 1,498 | 84a5ebf9543f4bc2b7e9f9ef3a732a76 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/84a5ebf9543f4bc2b7e9f9ef3a732a76_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.924993 | 0.924993 | 302 | 798 | 798 | 2.642384 | 31 | 5 | [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.259 | 70 | 27 | 16 | 27 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.14-00:02.73] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION].
[00:02.83-00:07.00] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.13-00:08.91] IVR/System: This call may be recorded.
[00:10.57-00:13.11] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix yo... | Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and s... | Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and s... |
39 | 1,067 | 5e57804bf9ca47c7ae919476a507a495 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/5e57804bf9ca47c7ae919476a507a495_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.917909 | 0.917909 | 624 | 1,161 | 1,161 | 1.860577 | 65 | 9 | [DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL] | 44 | false | 89.254 | 109 | 52 | 53 | 2 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:12.13-00:12.97] Unknown: It's a great day.
[00:13.03-00:15.02] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:15.08-00:17.07] Agent: This is [PERSON_NAME]. How can I help you?
[00:17.98-00:24.80] Customer: Hi, I'm calling to ask if I could schedule an appointment for som... | It's a great day. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, I'm calling to ask if I could schedule an appointment for someone to come and take a look at our dishwasher. We've been having some issues with there being standing water at the b... | It's a great day. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, I'm calling to ask if I could schedule an appointment for someone to come and take a look at our dishwasher. We've been having some issues with there being standing water at the b... |
40 | 3,130 | f52e1d33ac444b85af88439c7622554b | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/f52e1d33ac444b85af88439c7622554b_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.92923 | 0.92923 | 247 | 690 | 690 | 2.793522 | 37 | 5 | [DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.24 | 56 | 16 | 13 | 27 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.69-00:04.81] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.95-00:07.68] IVR/System: Please listen as our menu options have changed.
[00:07.81-00:09.98] IVR/System: For auto glass, press [PHONE_NUMBER].
[00:10.12-... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, I know I need them to tell us send us home. [ORGANIZATION] [ORGANIZATION] can ... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, I know I need them to tell us send us home. [ORGANIZATION] [ORGANIZATION] can ... |
41 | 1,563 | 8b2837f5be074c4997968b7dc5aa71ea | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/8b2837f5be074c4997968b7dc5aa71ea_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.917326 | 0.917326 | 669 | 984 | 984 | 1.470852 | 65 | 7 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.178 | 104 | 44 | 42 | 17 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.57-00:04.01] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION].
[00:04.19-00:07.75] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] easy.
[00:08.18-00:14.64] IVR/System: Our brands are locally owned and independently operated and they all share commitment to ... | Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANI... | Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANI... |
42 | 56 | 05c3f0ec62c64630bbae2b571df3c1ac | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/05c3f0ec62c64630bbae2b571df3c1ac_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.918322 | 0.918322 | 466 | 948 | 948 | 2.034335 | 63 | 6 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 89.167 | 97 | 55 | 36 | 6 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.49-00:02.72] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.89-00:04.62] IVR/System: This call is being recorded.
[00:04.72-00:08.41] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:08.54-00:10.91] IVR/System: Please hold for the next available [OCCUPAT... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION], a newighborly company. This is [PERSON_NAME]. How may I direct your call? [PERSON_NAME] is [... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION], a newighborly company. This is [PERSON_NAME]. How may I direct your call? [PERSON_NAME] is [... |
43 | 2,025 | US_TELECOM_100_AH_(102) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(102)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.916348 | 0.916348 | 1,351 | 2,581 | 2,581 | 1.910437 | 194 | 12 | [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.144 | 247 | 174 | 70 | 1 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.18-00:03.52] Agent: Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.57-00:05.12] Agent: How are you doing today?
[00:06.01-00:09.99] Customer: Fine. This call is regarding phone line and Internet.
[00:10.06-00:12.52] Customer: So can I speak to the person in charge?
[00:14.49-00:16.43] Customer: Ye... | Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone li... | Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone li... |
44 | 406 | 20230215-111343_2625495422 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20230215-111343_2625495422-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.916145 | 0.916145 | 1,351 | 2,584 | 2,584 | 1.912657 | 197 | 12 | [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.13 | 246 | 151 | 94 | 0 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.18-00:03.52] Agent: Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.57-00:05.12] Agent: How are you doing today?
[00:06.01-00:09.99] Customer: Fine. This call is regarding phone line and Internet.
[00:10.06-00:12.52] Customer: So can I speak to the person in charge?
[00:14.49-00:16.43] Customer: Ye... | Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone li... | Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone li... |
45 | 2,578 | ba44687a16024e43890e2fc1317a1259 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/ba44687a16024e43890e2fc1317a1259_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.916035 | 0.916035 | 584 | 1,191 | 1,191 | 2.039384 | 53 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.122 | 105 | 61 | 32 | 11 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.69-00:05.20] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment
[00:07.01-00:08.47] IVR/System: for [OCCUPATION], please.
[00:13.13-00:15.38] IVR/System: Please wait while I try that extension.
[00:15.48-00:22.48] IVR/System: Se... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment for [OCCUPATION], please. Please wait while I try that extension. Second installation system follows strict manufacturer'requirements for precise and accurate windshield installation. When your wi... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment for [OCCUPATION], please. Please wait while I try that extension. Second installation system follows strict manufacturer'requirements for precise and accurate windshield installation. When your wi... |
46 | 1,314 | 731f3ffb72174a44bb2c512d21861c29 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/731f3ffb72174a44bb2c512d21861c29_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.934395 | 0.934395 | 261 | 550 | 550 | 2.10728 | 33 | 7 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.109 | 49 | 9 | 8 | 32 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.54-00:02.58] IVR/System: At [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:02.73-00:09.44] IVR/System: For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential
[00:12.10-00:16.27] IVR/System: for Autolass S for service on your home.
[00:17.57-00:20.... | At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential for Autolass S for service on your home. For commercial accounts and [OCCUPATION] service. Thank you for your patience. We are currently on the other lin... | At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential for Autolass S for service on your home. For commercial accounts and [OCCUPATION] service. Thank you for your patience. We are currently on the other lin... |
47 | 2,636 | c0e8ebbd4cac4e39a1d9b4c516dc715e | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/c0e8ebbd4cac4e39a1d9b4c516dc715e_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.925547 | 0.925547 | 503 | 727 | 727 | 1.445328 | 64 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.096 | 76 | 34 | 18 | 22 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.17-00:02.32] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.49-00:04.21] IVR/System: This call is being recorded.
[00:04.31-00:08.05] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:08.18-00:13.46] IVR/System: Please hold for the next available [OCCUPAT... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] Class [OCCUPATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I just wanted to see if I c... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] Class [OCCUPATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I just wanted to see if I c... |
48 | 1,725 | 9a81c42892cd44408f003301f25d1d8c | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/9a81c42892cd44408f003301f25d1d8c_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.915583 | 0.915583 | 638 | 1,578 | 1,578 | 2.473354 | 80 | 9 | [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 89.091 | 139 | 48 | 81 | 10 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.05-00:05.36] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains.
[00:05.74-00:07.17] IVR/System: This call may be recorded.
[00:07.25-00:09.23] IVR/System: Our prompts have recently changed.
[00:10.26-00:1... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and busin... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and busin... |
49 | 171 | 130b101492764556be10f64efc35f7e0 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/130b101492764556be10f64efc35f7e0_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.915314 | 0.915314 | 2,035 | 4,186 | 4,186 | 2.057002 | 179 | 9 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [STATISTICS] | 44 | false | 89.072 | 392 | 137 | 183 | 72 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.94-00:05.24] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.17-00:08.71] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:08.86-00:13.04] IVR/System: We can help beautify your home and bath with luxurious glass.
[00:14.13-00:17.11] ... | This call may be monitored or recorded for quality assurance or training purposes. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. [OCCUPATION] [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Yes, I'm calling to find out if you. If my ... | This call may be monitored or recorded for quality assurance or training purposes. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. [OCCUPATION] [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Yes, I'm calling to find out if you. If my ... |
50 | 355 | 20211118-124858_3056621550 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211118-124858_3056621550-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.921564 | 0.921564 | 306 | 817 | 817 | 2.669935 | 45 | 8 | [DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 89.071 | 63 | 38 | 24 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:12.78-00:14.99] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION].
[00:15.41-00:17.68] Customer: Hi, can I speak with miss [PERSON_NAME], please?
[00:18.34-00:19.57] Customer: Yes, this is she.
[00:19.61-00:20.56] Agent: How can I help you?
[00:20.65-00:22.77] Agent: Hi ma'am, ... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION]. Hi, can I speak with miss [PERSON_NAME], please? Yes, this is she. How can I help you? Hi ma'am, this is [PERSON_NAME] again with [ORGANIZATION]. Hope I'm not disturbing you. Oh, no problem, [PERSON_NAME]. Okay, so I was processing your order ... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION]. Hi, can I speak with miss [PERSON_NAME], please? Yes, this is she. How can I help you? Hi ma'am, this is [PERSON_NAME] again with [ORGANIZATION]. Hope I'm not disturbing you. Oh, no problem, [PERSON_NAME]. Okay, so I was processing your order ... |
51 | 2,597 | bc78042229d24d06aef69ea1cac11125 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/bc78042229d24d06aef69ea1cac11125_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.915281 | 0.915281 | 1,040 | 1,785 | 1,785 | 1.716346 | 132 | 13 | [DATE], [DATE_INTERVAL], [DURATION], [HEALTHCARE_NUMBER], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID] | 44 | false | 89.07 | 174 | 117 | 50 | 6 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.57-00:03.52] Unknown: Last [OCCUPATION]. We fix your paying this [PERSON_NAME].
[00:04.42-00:15.39] Customer: Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGA... | Last [OCCUPATION]. We fix your paying this [PERSON_NAME]. Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGANIZATION]. Okay, we can definitely take a look. Okay. It wa... | Last [OCCUPATION]. We fix your paying this [PERSON_NAME]. Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGANIZATION]. Okay, we can definitely take a look. Okay. It wa... |
52 | 1,172 | 67410c669f9640cb83f095232fa5498b | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/67410c669f9640cb83f095232fa5498b_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.917662 | 0.917662 | 404 | 908 | 908 | 2.247525 | 54 | 7 | [DURATION], [GENDER_SEXUALITY], [LOCATION], [MONEY_AMOUNT], [PERSON_NAME], [STATISTICS], [TIME] | 44 | false | 89.027 | 79 | 55 | 24 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.78-00:02.12] Agent: Hello, this is [PERSON_NAME].
[00:02.77-00:05.71] Customer: Hi. I saw your number online.
[00:07.09-00:09.83] Agent: Me? Yeah, hang on [TIME] second there.
[00:09.86-00:13.35] Agent: Let me get you on my pickup on my speaker here.
[00:13.54-00:14.47] Agent: Hear better?
[00:18.50-00:21.02] Ag... | Hello, this is [PERSON_NAME]. Hi. I saw your number online. Me? Yeah, hang on [TIME] second there. Let me get you on my pickup on my speaker here. Hear better? Yes, sir. All right, so u. I caught a raccoon in my attic, and I don't really know what to do with it now. I don't know if that's something that y'all. Y'all di... | Hello, this is [PERSON_NAME]. Hi. I saw your number online. Me? Yeah, hang on [TIME] second there. Let me get you on my pickup on my speaker here. Hear better? Yes, sir. All right, so u. I caught a raccoon in my attic, and I don't really know what to do with it now. I don't know if that's something that y'all. Y'all di... |
53 | 852 | 48d6b8146d1646be9a925885d66fd744 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/48d6b8146d1646be9a925885d66fd744_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.914249 | 0.914249 | 546 | 1,272 | 1,272 | 2.32967 | 51 | 7 | [DURATION], [LOCATION], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.997 | 117 | 54 | 37 | 21 | 5 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.57-00:02.81] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.98-00:05.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:08.02-00:09.71] Agent: last [PERSON_NAME]. [PERSON_NAME] to help you.
[00:11.13-00:15.52] Customer: Hi, I was talking to a woman and we got disconnecte... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] last [PERSON_NAME]. [PERSON_NAME] to help you. Hi, I was talking to a woman and we got disconnected. Do you know what's your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], Let me find out. One second. I... | Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] last [PERSON_NAME]. [PERSON_NAME] to help you. Hi, I was talking to a woman and we got disconnected. Do you know what's your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], Let me find out. One second. I... |
54 | 2,060 | US_TELECOM_100_AH_(134) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(134)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.914226 | 0.914226 | 1,203 | 2,684 | 2,684 | 2.231089 | 227 | 10 | [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.996 | 272 | 185 | 86 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.66-00:04.05] Agent: Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:04.11-00:05.67] Agent: How are you doing today?
[00:06.86-00:08.15] Customer: Good, how are you?
[00:08.49-00:10.75] Customer: I'm also good, thanks for asking.
[00:10.94-00:13.56] Agent: This call is guarding phone line a... | Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient det... | Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient det... |
55 | 672 | 3505dd11d0504aa6b442765d7f2bf1aa | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/3505dd11d0504aa6b442765d7f2bf1aa_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.914065 | 0.914065 | 515 | 1,114 | 1,114 | 2.163107 | 61 | 5 | [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.985 | 94 | 35 | 41 | 18 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.74-00:02.73] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.75-00:04.29] IVR/System: [ORGANIZATION] [ORGANIZATION] of [LOCATION].
[00:04.46-00:07.42] IVR/System: All calls are recorded for quality assurance and training.
[00:07.56-00:11.28] IVR/System: The next available [OCCUPATION] will be happy to a... | Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. All calls are recorded for quality assurance and training. The next available [OCCUPATION] will be happy to assist you. Thank you for calling [LOCATION], [ORGANIZATION]. [ORGANIZATION]. Please wait for the next available [OCCUPATION]. Yo... | Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. All calls are recorded for quality assurance and training. The next available [OCCUPATION] will be happy to assist you. Thank you for calling [LOCATION], [ORGANIZATION]. [ORGANIZATION]. Please wait for the next available [OCCUPATION]. Yo... |
56 | 1,877 | GATE_ACADMEY | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/GATE_ACADMEY_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom_or_business_service | outbound_or_unknown | low | Business-name-style filename in a combined source zip; no row-level source metadata was provided. | 0.913985 | 0.913985 | 1,581 | 4,064 | 4,064 | 2.570525 | 226 | 11 | [ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.979 | 345 | 151 | 191 | 0 | 3 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.18-00:11.57] Customer: Yeah, I can hear you now.
[00:11.71-00:14.28] Customer: So can you. Yes.
[00:15.34-00:24.75] Customer: So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTER... | Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [P... | Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [P... |
57 | 2,217 | US_TELECOM_100_AH_(66) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(66)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.913894 | 0.913894 | 1,581 | 4,064 | 4,064 | 2.570525 | 226 | 11 | [ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.973 | 345 | 217 | 128 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.18-00:11.57] Customer: Yeah, I can hear you now.
[00:11.71-00:14.28] Customer: So can you. Yes.
[00:15.34-00:24.75] Customer: So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTER... | Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [P... | Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [P... |
58 | 411 | 20230223-111759_7184873671 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20230223-111759_7184873671-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.913884 | 0.913884 | 1,203 | 2,684 | 2,684 | 2.231089 | 227 | 10 | [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.972 | 272 | 197 | 74 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.66-00:04.05] Agent: Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:04.11-00:05.67] Agent: How are you doing today?
[00:06.86-00:08.15] Customer: Good, how are you?
[00:08.49-00:10.75] Customer: I'm also good, thanks for asking.
[00:10.94-00:13.56] Agent: This call is guarding phone line a... | Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient det... | Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient det... |
59 | 2,727 | ca4edd03245f4a8fa1059e64541d763d | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/ca4edd03245f4a8fa1059e64541d763d_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.913119 | 0.913119 | 506 | 1,077 | 1,077 | 2.128458 | 65 | 8 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.918 | 95 | 34 | 22 | 39 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.78-00:10.04] IVR/System: [ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders
[00:11.38-00:18.88] IVR/System: For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name... | [ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name directory for company information for Company Directory Press 7... | [ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name directory for company information for Company Directory Press 7... |
60 | 850 | 48826537f6194531b3bac73e4d863bb2 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/48826537f6194531b3bac73e4d863bb2_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.931802 | 0.931802 | 267 | 543 | 543 | 2.033708 | 28 | 9 | [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.9 | 55 | 22 | 26 | 7 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.90-00:02.33] IVR/System: Last [OCCUPATION], we fix your pains.
[00:02.46-00:05.52] IVR/System: To ensure the highest level of customer satisfaction.
[00:05.61-00:07.16] IVR/System: This call may be recorded.
[00:07.29-00:09.96] IVR/System: You may dial your party's extension at any time.
[00:10.57-00:13.61] IVR/... | Last [OCCUPATION], we fix your pains. To ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER]. To replace glass in your home or business, press [PHONE_NUMBER]. Check on the status of a previous... | Last [OCCUPATION], we fix your pains. To ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER]. To replace glass in your home or business, press [PHONE_NUMBER]. Check on the status of a previous... |
61 | 346 | 20211117-114414_7136232600 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211117-114414_7136232600-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.912415 | 0.912415 | 774 | 1,873 | 1,873 | 2.419897 | 154 | 14 | [CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [US_SOCIAL_SECURITY_NUMBER] | 44 | false | 88.869 | 156 | 105 | 51 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:13.81-00:16.43] Agent: Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME].
[00:17.18-00:20.34] Agent: Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION].
[00:20.38-00:21.27] Agent: How do you do?
[00:22.14-00:24.76] Agent: Good, good to know you that.
[00:24.93-00:33.77] Agent: Yes sir, I was able to locate your ... | Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME]. Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION]. How do you do? Good, good to know you that. Yes sir, I was able to locate your two phone lines and the 500mb Internet for the business for [ORGANIZATION] [ORGANIZATION] doing business as integrity. So right now you... | Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME]. Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION]. How do you do? Good, good to know you that. Yes sir, I was able to locate your two phone lines and the 500mb Internet for the business for [ORGANIZATION] [ORGANIZATION] doing business as integrity. So right now you... |
62 | 2,338 | a01784b4576749cf9c8bd2ffa59a5340 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/a01784b4576749cf9c8bd2ffa59a5340_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.913956 | 0.913956 | 404 | 944 | 944 | 2.336634 | 70 | 11 | [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.852 | 90 | 59 | 28 | 3 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.73-00:02.39] IVR/System: Call the [OCCUPATION]. [PERSON_NAME].
[00:02.46-00:07.55] IVR/System: Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION]
[00:08.89-00:10.81] IVR/System: [OCCUPATION] [OCCUPATION]. We fix your pains.
[00:10.97-00:12.12] Agent: This is [PERSON_NAME].
[00:14.02... | Call the [OCCUPATION]. [PERSON_NAME]. Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION] [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Hello? Hello? Hi, my name's [PERSON_NAME]. How can I help you? Hey, [PERSON_NAME]. I took a rock in my car windshield the other day ... | Call the [OCCUPATION]. [PERSON_NAME]. Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION] [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Hello? Hello? Hi, my name's [PERSON_NAME]. How can I help you? Hey, [PERSON_NAME]. I took a rock in my car windshield the other day ... |
63 | 3,007 | e7b03c9a65d24bd4a459a88581a22f17 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/e7b03c9a65d24bd4a459a88581a22f17_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.911898 | 0.911898 | 657 | 1,042 | 1,042 | 1.585997 | 73 | 10 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL] | 44 | false | 88.833 | 126 | 51 | 69 | 6 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.81-00:02.07] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.14-00:04.29] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.47-00:06.92] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION].
[00:10.05-00:11.29] IVR/System: Thank you for calling [ORGANIZATION].
[00:11.34-... | Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION]. Your sourar for local [OCCUPATION] [OCCUPATION] [OCCUPATION] this [PERSON_NAME]. How can I help you? Yes, I got your number from [ORGANIZA... | Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION]. Your sourar for local [OCCUPATION] [OCCUPATION] [OCCUPATION] this [PERSON_NAME]. How can I help you? Yes, I got your number from [ORGANIZA... |
64 | 1,430 | 7dd44874aabb410da90d79d09bba9ed2 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/7dd44874aabb410da90d79d09bba9ed2_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.911898 | 0.911898 | 568 | 1,414 | 1,414 | 2.489437 | 49 | 5 | [DATE_INTERVAL], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.833 | 126 | 80 | 36 | 10 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.17-00:05.43] IVR/System: For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.58-00:08.31] IVR/System: If you have an account with us or an existing appointment.
[00:09.29-00:12.47] IVR/System: To book new glass service for your... | For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. Three to book new showerlass service. [ORGANI... | For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. Three to book new showerlass service. [ORGANI... |
65 | 1,606 | 8e79f219a86243cfa4b284460f568a66 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/8e79f219a86243cfa4b284460f568a66_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.933404 | 0.933404 | 202 | 499 | 499 | 2.470297 | 54 | 9 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.829 | 49 | 13 | 15 | 21 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.26-00:02.09] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.23-00:10.79] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ.
[00:12.34-00:15.46] IVR/Sy... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATI... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATI... |
66 | 2,988 | e57ab07c04704b589355e16f3ab44497 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/e57ab07c04704b589355e16f3ab44497_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.911814 | 0.911814 | 611 | 1,694 | 1,694 | 2.772504 | 92 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [PHYSICAL_ATTRIBUTE] | 44 | false | 88.827 | 148 | 28 | 94 | 26 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.81-00:02.67] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.82-00:11.99] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:25.38-00:... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZA... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZA... |
67 | 3,102 | f2419eab970a48a3a6fac1c1cc8bf85d | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/f2419eab970a48a3a6fac1c1cc8bf85d_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.912179 | 0.912179 | 441 | 983 | 983 | 2.229025 | 102 | 8 | [DURATION], [LOCATION], [MARITAL_STATUS], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.815 | 97 | 48 | 46 | 3 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.14-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:10.65-00:12.89] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:12.94-00:14.15] IVR/System: We fix your pains.
[00:15.41-00:16.21] Customer: Hi, how are you doi... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. Hi, how are you doing? My name is [PERSON_NAME] [PERSON_NAME] and I kind of dropped a hammer and broke one of my tempered glass doors and my wife... | All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. Hi, how are you doing? My name is [PERSON_NAME] [PERSON_NAME] and I kind of dropped a hammer and broke one of my tempered glass doors and my wife... |
68 | 1,137 | 6506259990_Mediterranean_Grill_House | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/6506259990_Mediterranean_Grill_House_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom_or_business_service | outbound_or_unknown | low | Business-name-style filename in a combined source zip; no row-level source metadata was provided. | 0.911167 | 0.911166 | 821 | 2,126 | 2,126 | 2.589525 | 221 | 11 | [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.782 | 194 | 153 | 41 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.97-00:03.04] Agent: Hello. Hi. Good after afternoon.
[00:03.09-00:05.67] Agent: This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[00:05.70-00:06.71] Agent: How are you doing?
[00:06.90-00:11.07] Customer: Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]?
[00:11.57-00:... | Hello. Hi. Good after afternoon. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing? Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]? Yeah, give me one [DURATION]. Sure. Hello. Good afternoon, sir. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATIO... | Hello. Hi. Good after afternoon. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing? Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]? Yeah, give me one [DURATION]. Sure. Hello. Good afternoon, sir. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATIO... |
69 | 2,149 | US_TELECOM_100_AH_(214) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(214)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.911074 | 0.911074 | 992 | 2,485 | 2,485 | 2.50504 | 184 | 16 | [CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [INJURY], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [USERNAME] | 44 | false | 88.775 | 215 | 62 | 25 | 0 | 128 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:09.46-00:10.96] Unknown: [ORGANIZATION]. Can I help you please?
[00:11.13-00:18.07] Unknown: Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number.
[00:18.50-00:21.48] Unknown: Basically she's not picking up my phone.
[00:21.57-00:31.92] Unknown: And t... | [ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts... | [ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts... |
70 | 2,623 | bed9dc67a8384b47bc2ac67db9f43b4d | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/bed9dc67a8384b47bc2ac67db9f43b4d_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.916457 | 0.916457 | 313 | 840 | 840 | 2.683706 | 22 | 6 | [CREDIT_CARD_EXPIRATION], [DURATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.773 | 77 | 30 | 46 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:04.66-00:05.72] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:05.77-00:06.95] Agent: How can I help you?
[00:07.14-00:11.53] Customer: Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now.
[00:11.63-00:13.36] Customer: My name is ... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now. My name is [PERSON_NAME] [PERSON_NAME]. You guys, this is about my sliding. Replacing the glass in my back door. My sliding glass ... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now. My name is [PERSON_NAME] [PERSON_NAME]. You guys, this is about my sliding. Replacing the glass in my back door. My sliding glass ... |
71 | 2,410 | a867b4ac2352467ca5b06ad0867bdc3a | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/a867b4ac2352467ca5b06ad0867bdc3a_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.931276 | 0.931276 | 221 | 520 | 520 | 2.352941 | 24 | 7 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER] | 44 | false | 88.769 | 45 | 17 | 25 | 3 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.26-00:02.11] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.26-00:11.39] IVR/System: If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:20.02-00... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION] TR how may I help you? Y... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION] TR how may I help you? Y... |
72 | 2,444 | ab74c880717a40458114d1210783be13 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/ab74c880717a40458114d1210783be13_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.910966 | 0.910966 | 536 | 1,026 | 1,026 | 1.914179 | 69 | 8 | [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.768 | 88 | 30 | 58 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.41-00:11.43] Agent: It's great that [ORGANIZATION].
[00:11.46-00:13.81] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME].
[00:13.86-00:15.20] Agent: How can I help you today?
[00:16.57-00:19.74] Customer: Yes, my name is [PERSON_NAME] [PERSON_NAME].
[00:19.84-00:33.05] Cus... | It's great that [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. How can I help you today? Yes, my name is [PERSON_NAME] [PERSON_NAME]. It's been [DURATION] [DURATION], a little over [DURATION] [DURATION] since I've contacted you guys and because I'm I was waiting to he... | It's great that [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. How can I help you today? Yes, my name is [PERSON_NAME] [PERSON_NAME]. It's been [DURATION] [DURATION], a little over [DURATION] [DURATION] since I've contacted you guys and because I'm I was waiting to he... |
73 | 357 | 20211118-150757_5104659552 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211118-150757_5104659552-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.910881 | 0.910881 | 992 | 2,485 | 2,485 | 2.50504 | 184 | 16 | [CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [INJURY], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [USERNAME] | 44 | false | 88.762 | 215 | 160 | 53 | 1 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:09.46-00:10.96] IVR/System: [ORGANIZATION]. Can I help you please?
[00:11.13-00:18.07] Customer: Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number.
[00:18.50-00:21.48] Customer: Basically she's not picking up my phone.
[00:21.57-00:31.92] Customer:... | [ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts... | [ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts... |
74 | 3,195 | fb68554978bc47bf986658fd41225f86 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/fb68554978bc47bf986658fd41225f86_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.91085 | 0.91085 | 798 | 1,674 | 1,674 | 2.097744 | 162 | 11 | [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.76 | 168 | 72 | 37 | 59 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.42-00:03.01] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.11-00:07.25] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.38-00:09.20] IVR/System: This call may be recorded.
[00:10.81-00:13.38] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more tha... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass d... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass d... |
75 | 1,170 | 67333d6ca32a477688bf08e2e3156b97 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/67333d6ca32a477688bf08e2e3156b97_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.910822 | 0.910822 | 552 | 1,193 | 1,193 | 2.161232 | 71 | 8 | [DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL] | 44 | false | 88.758 | 103 | 35 | 39 | 29 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.26-00:01.81] IVR/System: [OCCUPATION], we fix your pains.
[00:01.98-00:05.45] IVR/System: Please note we are not currently offering any autog glass services.
[00:05.59-00:09.47] IVR/System: To reach the office, press [PHONE_NUMBER] for Dial by Name Directory.
[00:17.54-00:21.03] IVR/System: [ORGANIZATION] [ORGAN... | [OCCUPATION], we fix your pains. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER] for Dial by Name Directory. [ORGANIZATION] [ORGANIZATION]. Replaces all types of glass for your home. [OCCUPATION] [OCCUPATION] [OCCUPATION] Who explains this? Wiettt. Hi, [PERS... | [OCCUPATION], we fix your pains. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER] for Dial by Name Directory. [ORGANIZATION] [ORGANIZATION]. Replaces all types of glass for your home. [OCCUPATION] [OCCUPATION] [OCCUPATION] Who explains this? Wiettt. Hi, [PERS... |
76 | 138 | 0e724aaa710e432195bacb7d6966761c | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/0e724aaa710e432195bacb7d6966761c_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.910433 | 0.910433 | 796 | 1,672 | 1,672 | 2.100503 | 198 | 13 | [ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.73 | 165 | 106 | 39 | 20 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.38-00:02.97] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.07-00:07.21] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.33-00:09.15] IVR/System: This call may be recorded.
[00:10.78-00:13.34] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more tha... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass d... | Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass d... |
77 | 593 | 2d93154a88c14606a2f46dd49a1b18e7 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/2d93154a88c14606a2f46dd49a1b18e7_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.910328 | 0.910328 | 641 | 1,111 | 1,111 | 1.733229 | 78 | 10 | [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.723 | 126 | 75 | 42 | 9 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.46-00:02.31] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.46-00:07.34] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.48-00:09.47] IVR/System: For all other services, please
[00:13... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZA... | Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZA... |
78 | 2,204 | US_TELECOM_100_AH_(54) | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(54)_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | high | Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip. | 0.91023 | 0.91023 | 1,659 | 3,184 | 3,184 | 1.919228 | 286 | 12 | [DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.716 | 314 | 216 | 97 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.49-00:05.54] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.60-00:07.00] Agent: How are you doing today?
[00:08.13-00:10.91] Agent: Great. Awesome. God bless you.
[00:10.94-00:16.29] Agent: Sir. Actually this call is regarding your Internet phone line and TV services.
[00:16.39-00:... | Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just t... | Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just t... |
79 | 546 | 285574a7e7334f0495393238d8d38f49 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/285574a7e7334f0495393238d8d38f49_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.910222 | 0.910222 | 485 | 1,265 | 1,265 | 2.608247 | 59 | 9 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.716 | 104 | 69 | 26 | 9 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.01-00:05.36] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.78-00:07.21] IVR/System: This call may be recorded.
[00:07.29-00:14.97] IVR/System: Our prompts have recently changed and if you're checking on your ... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed and if you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, in... | Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed and if you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, in... |
80 | 505 | 20230503-151423_3232961731 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20230503-151423_3232961731-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.910091 | 0.910091 | 1,659 | 3,184 | 3,184 | 1.919228 | 286 | 12 | [DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.706 | 314 | 226 | 87 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.49-00:05.54] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.60-00:07.00] Agent: How are you doing today?
[00:08.13-00:10.91] Customer: Great. Awesome. God bless you.
[00:10.94-00:16.29] Agent: Sir. Actually this call is regarding your Internet phone line and TV services.
[00:16.39-... | Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just t... | Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just t... |
81 | 3,158 | f7474f15d2524178a77e04e022e64954 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/f7474f15d2524178a77e04e022e64954_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.914766 | 0.914766 | 335 | 854 | 854 | 2.549254 | 24 | 6 | [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.691 | 76 | 41 | 26 | 8 | 1 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:02.10-00:03.59] IVR/System: Thanks for calling [ORGANIZATION] [ORGANIZATION].
[00:03.70-00:04.96] IVR/System: We fix your pains.
[00:05.25-00:07.32] IVR/System: This call is being recorded.
[00:07.78-00:10.88] IVR/System: For new autlass service, press [PHONE_NUMBER].
[00:11.38-00:15.63] IVR/System: For an update o... | Thanks for calling [ORGANIZATION] [ORGANIZATION]. We fix your pains. This call is being recorded. For new autlass service, press [PHONE_NUMBER]. For an update on an existing autolass order, press [PHONE_NUMBER]. For new service for your home or business. For an update, best factor, we fix your pains. This [PERSON_NAME]... | Thanks for calling [ORGANIZATION] [ORGANIZATION]. We fix your pains. This call is being recorded. For new autlass service, press [PHONE_NUMBER]. For an update on an existing autolass order, press [PHONE_NUMBER]. For new service for your home or business. For an update, best factor, we fix your pains. This [PERSON_NAME]... |
82 | 2,416 | a8a7802623184df09e01e8b8953f04f4 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/a8a7802623184df09e01e8b8953f04f4_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.909849 | 0.909849 | 627 | 1,014 | 1,014 | 1.617225 | 102 | 7 | [DURATION], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME] | 44 | false | 88.689 | 121 | 53 | 64 | 4 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.81-00:03.81] IVR/System: Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:03.95-00:06.39] IVR/System: Please hold for immediate live assistance.
[00:06.74-00:10.55] IVR/System: Your call may be recorded for training and quality assurance purposes.
[00:13.46-00:15.05] IVR/Sy... | Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for immediate live assistance. Your call may be recorded for training and quality assurance purposes. [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I help you? Hi, [PERSON_NAME... | Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for immediate live assistance. Your call may be recorded for training and quality assurance purposes. [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I help you? Hi, [PERSON_NAME... |
83 | 634 | 31d921689b7541d3bfc3ad6c8369dce1 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/31d921689b7541d3bfc3ad6c8369dce1_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.909658 | 0.909658 | 533 | 1,169 | 1,169 | 2.193246 | 42 | 6 | [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.676 | 123 | 55 | 68 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.78-00:11.91] Agent: It's a great day.
[00:12.10-00:13.76] Agent: [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:13.81-00:15.88] Agent: This is [PERSON_NAME]. How can I help you today?
[00:17.45-00:22.84] Customer: Hi, are you located in [LOCATION], [LOCATION]?
[00:24.02-00:26.04] Agent: Let me... | It's a great day. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Hi, are you located in [LOCATION], [LOCATION]? Let me confirm the information here. May I have please your first name and last name? [PERSON_NAME]. And your last name? I think that's enough f... | It's a great day. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Hi, are you located in [LOCATION], [LOCATION]? Let me confirm the information here. May I have please your first name and last name? [PERSON_NAME]. And your last name? I think that's enough f... |
84 | 183 | 20210922-130407_7603574760 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20210922-130407_7603574760-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.915632 | 0.915632 | 370 | 821 | 821 | 2.218919 | 132 | 13 | [CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL] | 44 | false | 88.666 | 84 | 59 | 25 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:13.54-00:14.84] Customer: Yes, hi, can I speak with Ms.
[00:14.89-00:19.45] Agent: [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you?
[00:19.63-00:21.19] Customer: Hi ma'am, my name is [PERSON_NAME].
[00:21.26-00:22.65] Customer: I'm calling from [ORGANIZATION].
[00:22.71-00:23.95] Customer: How are you today?
[... | Yes, hi, can I speak with Ms. [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you? Hi ma'am, my name is [PERSON_NAME]. I'm calling from [ORGANIZATION]. How are you today? I'm fine, thank you. Good to know. I was calling because previously back in last [DURATION] we had an appointment for the [OCCUPATION] to upgrade to... | Yes, hi, can I speak with Ms. [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you? Hi ma'am, my name is [PERSON_NAME]. I'm calling from [ORGANIZATION]. How are you today? I'm fine, thank you. Good to know. I was calling because previously back in last [DURATION] we had an appointment for the [OCCUPATION] to upgrade to... |
85 | 3,062 | eddfc3226b204d5b9949b824b0a744f5 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/eddfc3226b204d5b9949b824b0a744f5_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.90946 | 0.90946 | 613 | 1,170 | 1,170 | 1.908646 | 127 | 9 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID] | 44 | false | 88.662 | 121 | 30 | 30 | 61 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.54-00:02.55] IVR/System: At [ORGANIZATION] [ORGANIZATION]. We fix your panes.
[00:02.70-00:04.66] IVR/System: For new service press [PHONE_NUMBER].
[00:04.82-00:07.67] IVR/System: Or existing [ORGANIZATION] orders press [PHONE_NUMBER].
[00:11.65-00:13.98] IVR/System: For [ORGANIZATION] service press [PHONE_NUMBE... | At [ORGANIZATION] [ORGANIZATION]. We fix your panes. For new service press [PHONE_NUMBER]. Or existing [ORGANIZATION] orders press [PHONE_NUMBER]. For [ORGANIZATION] service press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For Commercial Accounts and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [OR... | At [ORGANIZATION] [ORGANIZATION]. We fix your panes. For new service press [PHONE_NUMBER]. Or existing [ORGANIZATION] orders press [PHONE_NUMBER]. For [ORGANIZATION] service press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For Commercial Accounts and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [OR... |
86 | 1,669 | 94bf06be3f0544f0ad69ebe9b81a9d84 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/94bf06be3f0544f0ad69ebe9b81a9d84_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.948626 | 0.948626 | 150 | 281 | 281 | 1.873333 | 22 | 5 | [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.647 | 32 | 10 | 11 | 11 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.81-00:05.10] IVR/System: Hello and thank you for calling [ORGANIZATION], where we fix your pains.
[00:05.28-00:09.71] IVR/System: To reach the proper [OCCUPATION], please listen carefully to the following.
[00:10.46-00:15.71] IVR/System: If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION]... | Hello and thank you for calling [ORGANIZATION], where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, ple... | Hello and thank you for calling [ORGANIZATION], where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, ple... |
87 | 1,890 | Harold_Small_Insurance_Agency | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/Harold_Small_Insurance_Agency_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom_or_business_service | outbound_or_unknown | low | Business-name-style filename in a combined source zip; no row-level source metadata was provided. | 0.909189 | 0.909189 | 912 | 1,701 | 1,701 | 1.865132 | 134 | 11 | [ACCOUNT_NUMBER], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.643 | 145 | 112 | 21 | 4 | 8 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.94-00:07.04] Agent: Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION].
[00:07.09-00:10.31] Customer: How are you? I'm real busy.
[00:12.62-00:17.87] Agent: Can I speak to the authorized person for the business account, phone lines and Internet?
[00:18.06-00:19.07] Customer: That's me.
[... | Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? I'm real busy. Can I speak to the authorized person for the business account, phone lines and Internet? That's me. Okay. This call was regarding the Internet and phone lines. The pricing have been slightly discounted down on [MONE... | Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? I'm real busy. Can I speak to the authorized person for the business account, phone lines and Internet? That's me. Okay. This call was regarding the Internet and phone lines. The pricing have been slightly discounted down on [MONE... |
88 | 259 | 20211020-162228_7144321886 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211020-162228_7144321886-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.909041 | 0.909041 | 405 | 1,055 | 1,055 | 2.604938 | 127 | 12 | [ACCOUNT_NUMBER], [CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.633 | 104 | 59 | 44 | 1 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:11.46-00:12.63] IVR/System: Than you for calling for.
[00:13.29-00:15.10] Agent: Hi, this is [PERSON_NAME] with [ORGANIZATION].
[00:15.13-00:17.91] Customer: How are you? Hi, I'm doing good.
[00:18.06-00:19.37] Agent: Good to know. Can I speak with Mr.
[00:19.39-00:22.82] Customer: [PERSON_NAME] [PERSON_NAME]? Yeah... | Than you for calling for. Hi, this is [PERSON_NAME] with [ORGANIZATION]. How are you? Hi, I'm doing good. Good to know. Can I speak with Mr. [PERSON_NAME] [PERSON_NAME]? Yeah, this is him. Thank you so much for your time, sir. You were speaking with one of my [OCCUPATION] yesterday and scheduled an appointment for the ... | Than you for calling for. Hi, this is [PERSON_NAME] with [ORGANIZATION]. How are you? Hi, I'm doing good. Good to know. Can I speak with Mr. [PERSON_NAME] [PERSON_NAME]? Yeah, this is him. Thank you so much for your time, sir. You were speaking with one of my [OCCUPATION] yesterday and scheduled an appointment for the ... |
89 | 2,881 | db3c2a4c18dc4e1ba94bcd48b6ae5776 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/db3c2a4c18dc4e1ba94bcd48b6ae5776_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.914363 | 0.914363 | 593 | 842 | 842 | 1.419899 | 88 | 9 | [DURATION], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [TIME] | 44 | false | 88.632 | 84 | 53 | 28 | 3 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:26.95-00:27.73] IVR/System: So great dealar. Mr.
[00:27.76-00:29.11] IVR/System: [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION].
[00:29.17-00:31.14] Agent: This is [PERSON_NAME], how can I help you?
[00:31.59-00:34.09] Customer: Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[00:36.31-00:38.34] Agent: Okay,... | So great dealar. Mr. [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Okay, thanks [PERSON_NAME]. How can I help you? I was calling about a work order to turn for the water at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. If... | So great dealar. Mr. [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Okay, thanks [PERSON_NAME]. How can I help you? I was calling about a work order to turn for the water at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. If... |
90 | 3,172 | f8a1706e1a3342139eb77f02d399b965 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/f8a1706e1a3342139eb77f02d399b965_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.915691 | 0.915691 | 276 | 806 | 806 | 2.92029 | 33 | 6 | [DURATION], [GENDER_SEXUALITY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.63 | 58 | 36 | 22 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.85-00:04.55] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you?
[00:05.09-00:11.41] Customer: Hi, I was just calling because there seems to be a wild turkey in the our front yard.
[00:11.47-00:14.52] Customer: So I just wanted to see if there was a way that I can get it removed.
[00:15.13-0... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, I was just calling because there seems to be a wild turkey in the our front yard. So I just wanted to see if there was a way that I can get it removed. Okay, so where are you located? Firstly, I'IN [LOCATION], [LOCATION]. Okay. All right. So its just... | [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, I was just calling because there seems to be a wild turkey in the our front yard. So I just wanted to see if there was a way that I can get it removed. Okay, so where are you located? Firstly, I'IN [LOCATION], [LOCATION]. Okay. All right. So its just... |
91 | 373 | 20211123-154200_7145915473 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211123-154200_7145915473-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.910097 | 0.910097 | 626 | 959 | 959 | 1.531949 | 81 | 10 | [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.616 | 109 | 73 | 36 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:15.94-00:20.48] Customer: Hello? Hello? Yes, hi, Mr.
[00:20.53-00:24.39] Agent: [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION].
[00:24.42-00:25.39] Agent: How are you doing?
[00:26.64-00:27.97] Agent: Where you calling from?
[00:28.16-00:30.50] Customer: [ORGANIZATION]. The telephone company.
... | Hello? Hello? Yes, hi, Mr. [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? Where you calling from? [ORGANIZATION]. The telephone company. Yes. Yes, so we spoke yesterday, you might remember, regarding the fiber optic upgrades. You have sent it already. Have you had a chance to t... | Hello? Hello? Yes, hi, Mr. [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? Where you calling from? [ORGANIZATION]. The telephone company. Yes. Yes, so we spoke yesterday, you might remember, regarding the fiber optic upgrades. You have sent it already. Have you had a chance to t... |
92 | 2,977 | e49f8abbd8164893a357f70c59b512fc | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/e49f8abbd8164893a357f70c59b512fc_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.908732 | 0.908732 | 533 | 1,291 | 1,291 | 2.422139 | 72 | 9 | [DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME] | 44 | false | 88.611 | 117 | 61 | 44 | 12 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:02.54-00:06.57] IVR/System: Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company.
[00:06.67-00:13.78] IVR/System: For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the f... | Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company. For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the following options. Any new glass sales request for residential, a... | Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company. For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the following options. Any new glass sales request for residential, a... |
93 | 1,609 | 8ea388dcfcc247cea804ef3e9f53e1db | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/8ea388dcfcc247cea804ef3e9f53e1db_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.908679 | 0.908679 | 556 | 990 | 990 | 1.780576 | 50 | 5 | [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.586 | 99 | 64 | 23 | 10 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.10-00:01.24] Agent: Okay, there you go.
[00:01.98-00:02.96] IVR/System: Call now.
[00:04.82-00:06.39] IVR/System: Wait for to answer.
[00:07.33-00:08.20] Agent: Thank you.
[00:38.48-00:42.26] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:42.72-00:46.70] IVR/System: Please li... | Okay, there you go. Call now. Wait for to answer. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen carefully as our phone system has changed. If you are calling for service and or to schedule work, please press [PHONE_NUMBER] now. For our [ORGANIZATION] [ORGANIZATION] [ORGANI... | Okay, there you go. Call now. Wait for to answer. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen carefully as our phone system has changed. If you are calling for service and or to schedule work, please press [PHONE_NUMBER] now. For our [ORGANIZATION] [ORGANIZATION] [ORGANI... |
94 | 176 | 20210903-154416_5102363139_100_8002 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20210903-154416_5102363139_100_8002-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.908328 | 0.908328 | 382 | 997 | 997 | 2.609948 | 63 | 7 | [DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME] | 44 | false | 88.576 | 81 | 56 | 25 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:10.21-00:12.61] Agent: Hello, this ison, how can I help you?
[00:12.79-00:16.76] Customer: Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:16.81-00:19.64] Customer: Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[00:19.77-00:22.36] Agent: Ye... | Hello, this ison, how can I help you? Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, one moment. Okay, sure. Hi, [PERSON_NAME]. Hey, this is [PERSON_NAME] from AT&T'ma'am. Y. You were. You were t... | Hello, this ison, how can I help you? Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, one moment. Okay, sure. Hi, [PERSON_NAME]. Hey, this is [PERSON_NAME] from AT&T'ma'am. Y. You were. You were t... |
95 | 2,528 | b4b92d6dcd734d2b8828cbac7060dcd8 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/b4b92d6dcd734d2b8828cbac7060dcd8_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.908207 | 0.908207 | 1,042 | 1,724 | 1,724 | 1.654511 | 147 | 10 | [CREDIT_CARD_EXPIRATION], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID] | 44 | false | 88.574 | 177 | 85 | 57 | 35 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:03.33-00:04.52] IVR/System: Last door. We fix your pay.
[00:04.57-00:11.55] Customer: This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced.
[00:12.86-00:13.68] Customer: Okay.
[00:15.05-00:17.64] Agent: What is the making and model of your vehicle?
[00:18.93-00:22.75] Customer: T... | Last door. We fix your pay. This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced. Okay. What is the making and model of your vehicle? The [ORGANIZATION] Outback [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and ... | Last door. We fix your pay. This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced. Okay. What is the making and model of your vehicle? The [ORGANIZATION] Outback [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and ... |
96 | 272 | 20211021-190428_2167919303 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/20211021-190428_2167919303-all_transcript.json | home_service_and_telecom | inbound_and_outbound | telecom | outbound | medium | Date-style all_transcript filename in the telecom-outbound portion of the combined source zip. | 0.910124 | 0.910124 | 337 | 939 | 939 | 2.78635 | 93 | 8 | [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME] | 44 | false | 88.572 | 80 | 56 | 24 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:12.94-00:16.34] Agent: Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:16.38-00:17.68] Agent: How are you doing today?
[00:18.34-00:19.70] Customer: I'm okay, how are you?
[00:19.84-00:21.38] Agent: Not too bad. I'm actually looking for Ms.
[00:21.41-00:24.64] Ag... | Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? I'm okay, how are you? Not too bad. I'm actually looking for Ms. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. This is the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [O... | Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? I'm okay, how are you? Not too bad. I'm actually looking for Ms. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. This is the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [O... |
97 | 2,911 | de7eb801b322433baf4792c92665bf04 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/de7eb801b322433baf4792c92665bf04_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.919641 | 0.919641 | 334 | 689 | 689 | 2.062874 | 30 | 6 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION] | 44 | false | 88.566 | 60 | 29 | 24 | 5 | 2 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.57-00:10.31] IVR/System: [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-00:17.84] IVR/System: for auto glass replacement
[... | [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and... | [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and... |
98 | 1,190 | 6843e94908024e14afeabb314f82ae02 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/6843e94908024e14afeabb314f82ae02_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.919158 | 0.919158 | 228 | 693 | 693 | 3.039474 | 30 | 7 | [DATE_INTERVAL], [DURATION], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.545 | 49 | 21 | 19 | 9 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:02.06-00:05.00] IVR/System: If you have a new order for glass in your home or business.
[00:06.25-00:11.96] IVR/System: If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment.
[00:13.29-00:16.72] IVR/System: If you have a scheduling question, press [PHONE_NUMBER].
[00:16... | If you have a new order for glass in your home or business. If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please pre... | If you have a new order for glass in your home or business. If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please pre... |
99 | 1,332 | 74f77bc117d44178b647ff3012a3d14a | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/74f77bc117d44178b647ff3012a3d14a_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.907561 | 0.907561 | 478 | 1,051 | 1,051 | 2.198745 | 113 | 8 | [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER] | 44 | false | 88.529 | 96 | 44 | 30 | 22 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:00.00-00:01.29] IVR/System: Thank for calling [ORGANIZATION] [ORGANIZATION].
[00:01.35-00:05.45] IVR/System: [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.59-00:12.47] IVR/System: If you have an account with us an existing appointment to book new glass service for yo... | Thank for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us an existing appointment to book new glass service for your home or business to book [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We ca... | Thank for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us an existing appointment to book new glass service for your home or business to book [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We ca... |
100 | 1,142 | 6549bc50449f452384e5053e8c5151e7 | AIxBlock/92k-real-world-call-center-scripts-english | home_ervice_inbound&telecom _outbound.zip | home_ervice_inbound&telecom _outbound/6549bc50449f452384e5053e8c5151e7_transcript.json | home_service_and_telecom | inbound_and_outbound | home_service | inbound | medium | UUID-style filename in the home-service-inbound portion of the combined source zip. | 0.916214 | 0.916214 | 346 | 755 | 755 | 2.182081 | 60 | 7 | [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME] | 44 | false | 88.525 | 76 | 47 | 29 | 0 | 0 | bedrock_inferred | openai.gpt-oss-120b-1:0 | All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B. | [00:01.53-00:02.69] Agent: [OCCUPATION] [OCCUPATION], this is [PERSON_NAME].
[00:02.73-00:04.04] Agent: How can I help you today?
[00:04.93-00:07.99] Customer: Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out.
[00:08.06-00:10.63] Customer: I have a [DATE_INTERVAL] [ORGANIZATION] Expedition.
[00:11.10-00:1... | [OCCUPATION] [OCCUPATION], this is [PERSON_NAME]. How can I help you today? Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out. I have a [DATE_INTERVAL] [ORGANIZATION] Expedition. I'm having issues with the glass and the shade. Anybody can help me out with that. We could do the. I don't know about the shade... | [OCCUPATION] [OCCUPATION], this is [PERSON_NAME]. How can I help you today? Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out. I have a [DATE_INTERVAL] [ORGANIZATION] Expedition. I'm having issues with the glass and the shade. Anybody can help me out with that. We could do the. I don't know about the shade... |
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